Trials of a Network Admin

After applying patches to a 2012 R2 server, I found one of our IIS websites was not working. While IIS was itself running, the DefaultAppPool was stopped. Attempts to start the app pool were unsuccessful; the pool would stop almost immediately, and error 2307 from “IIS-W3SVC-WP” was logged in the Application Log.

The error message itself contained the following information:

The worker process for application pool 'DefaultAppPool' encountered an error 'Cannot read configuration file' trying to read configuration data from file '\\?\<EMPTY>', line number '0'. The data field contains the error code.

Not the most helpful error message since it doesn’t specific the file that cannot be read. Some research online turned up references to specific IIS config files (web.config, etc.) having incorrect user permissions, but I looked into that and everything seemed correct. I used Sysinternals Process Monitor to see if I could determine the file in question, with no luck.

Eventually I stumbled on a post (which I unfortunately lost track of), which referenced a Microsoft KB article. The article pertains to Windows 10 and Server 2016, the 1709 Fall Creators Update, and a totally different event ID from a totally different service. That said, the resolution shown fixed the error I was having.

The actual fix is quick:

net stop WAS /y
rmdir /s /q C:\inetpub\temp\appPools
net start W3SVC

Evidently the patches I applied caused the same issue (broken symbolic links) as the Win 10 1709 upgrade.